Academic Program Assistants provide front line support to students in addressing academic concerns, complaints, inquiries, and learning needs. We look forward to hearing constructive feedback and perspectives from students and collaboratively working with you to enhance your learning experience. You can reach out to us at academicsupport@georgianatilac.com.

Students can also contact us in seeking help with the academic consideration process. This process must be followed in all cases where you are seeking an extension of an assignment or a make-up test, if the assignment or text is worth over 10% of your final mark.

Please note in seeking consideration for assessments that are worth 10% or less, students should deal  directly with their instructors.

To request consideration for assessments worth more than 10%, students must fill out the Special Consideration Form available below.

Students must meet the following deadlines for their request to be considered:

• For short-term medical issues, including mental wellness – requests must be submitted within 5 working days of the missed assessment deadline.
• For medium-term medical issues, including mental wellness extending for 2 to 5 weeks – requests must be submitted prior to the end of term, and within 5 working days of receiving a medical note.
• For planned significant health events such as surgery – requests must be submitted prior to the date of the assessment.
• For bereavement, including travel due to bereavement – requests must be submitted within 5 working days after bereavement occurs.
• For traumatic events, including injury to family member – requests must be submitted within 5 working days after event occurs.

Note: for medical issues, including mental wellenss extending more than 5 weeks, please contact the Healthcare department directly at healthcare@ILAC.com